Frequently Asked Questions
-
Resin: Our jewellery is primarily crafted using resin, a versatile and durable material that allows us to encapsulate and preserve various elements such as dried flowers, leaves, or other materials. The resin provides a clear, glossy finish that highlights the beauty of the enclosed elements while also ensuring their longevity.
Stainless Steel Hypoallergenic Chains and Hoops: To complement our resin pendants, earrings, and bracelets, we utilize stainless steel hypoallergenic chains and hoops. Stainless steel is renowned for its durability, resistance to tarnishing, and hypoallergenic properties, making it an ideal choice for jewellery that is both stylish and safe for sensitive skin. Our chains come in various sizes, including 18 inch (46 cm), 20 inch (51 cm), and 24 inch (61 cm) options, providing versatility to suit different preferences and styles.
Unique Elements: Each piece of our jewellery features carefully selected elements that make it truly one of a kind. We incorporate dried flowers, leaves, or other natural materials. Since no two flowers or elements are exactly alike, each piece of jewellery is inherently unique, adding to its charm and appeal.
Special Effects: In addition to traditional materials, some of our designs incorporate special effects to add a touch of magic and intrigue. We utilize techniques such as glow-in-the-dark resin, holographic paper, or glitter to create jewellery that shines and glimmers in various lighting conditions. These special effects enhance the visual appeal of our pieces, making them stand out and sparkle with personality.
-
Keep Away from Extreme Temperatures: Extreme heat or cold can damage resin jewellery. Avoid exposing your pieces to direct sunlight, as prolonged exposure can cause the resin to yellow or become brittle. Similarly, extreme cold temperatures can cause the resin to crack or shatter.
Store Properly: When not wearing your resin jewellery, store it in a cool, dry place away from direct sunlight. Consider storing each piece separately to prevent scratches or damage from contact with other jewellery.
Clean Gently: To clean resin jewellery, use a soft, damp cloth to gently wipe away any dirt or residue. Avoid using harsh chemicals or abrasive cleaners, as they can damage the resin's surface. For stubborn stains, you can use a mild soap diluted in water, but be sure to rinse thoroughly and dry completely afterward.
Handle with Care: Handle resin jewellery with care to avoid scratching or chipping the surface. When putting on or removing your jewellery, do so gently and avoid dropping or banging it against hard surfaces.
Avoid Water Exposure: While resin is water-resistant, prolonged exposure to water can still damage it over time. Remove your resin jewellery before showering, swimming, or engaging in activities where it may come into contact with water.
-
Custom Designs: Looking for something truly one-of-a-kind? We can work with you to create a custom design based on your preferences, interests, or special occasions.
To personalize your resin jewellery, simply reach out to us via email at crystalqueer.jewellery@gmail.com or direct message us on Instagram @crystalqueer.jewellery. Let us know your customization preferences, and we'll work closely with you to bring your vision to fruition.
-
Free UK Standard Delivery (2-4 Days):
Enjoy the convenience of free standard delivery within the UK, with an estimated delivery time of 2 to 4 business days.
This shipping option is ideal for customers who are not in a rush to receive their orders and prefer a cost-effective shipping method.
Europe delivery (1-2 weeks):
Europe delivery takes approximately 1 to 2 weeks after dispatch. It's important to note that these delivery times are estimates and may vary depending on various factors such as customs clearance and local postal services.
Additionally, with the UK's departure from the EU, customers purchasing from outside the UK may be subject to customs and VAT duties imposed by their own country's government as the items enter their destination. These duties are beyond our control and are set by each respective government.
-
Every Piece is Unique:
At CRYSTALQUEER, we celebrate the individuality of each piece of jewellery we create. Due to the handmade nature of our products and the use of natural materials, every item is truly one of a kind. While we strive to accurately represent our products through photos on our website, please note that variations may occur.
Variation from Website Photos:
The beauty of handmade jewellery lies in its uniqueness. Therefore, please understand that the item you receive may vary slightly from the photo depicted on our website.
Contact Us for Assistance:
If you encounter any issues or have concerns about your purchase, we're here to help! Our dedicated customer service team is available to assist you with any questions or inquiries you may have. Don't hesitate to reach out to us via email at crystalqueer.jewellery@gmail.com or by direct message on our social media platforms.